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End of Mainstream Support for Line 100
Nov 16th, 2010:
Sage has today announced that Line 100 will reach its End of Mainstream Support on 30 September 2012.
Currently, Sage offer full Mainstream Support for Line 100, via SALP or Sagecover, which includes legislative software updates for customers and access to Technical and Developer support for Business Partners. From the effective date of this change, 30 September 2012, Sage will be changing the type of support offered for Line 100
Sage will move into a phase of Extended Support meaning whilst they will still provide technical support, enable strings and the facility for existing customers to add users or modules to their systems, Sage will stop producing software updates related to Line 100.
Sage no longer guarantees that Line 100 will be legislatively compliant and we'll cease to offer support for Line 100 through the Mid-Market Developers Programme.
The table below shows the summary of the changes that we will be introducing:
| Description |
Mainstream Support to 30 Sept 2012 |
Extended Support from Oct 2012 |
| Product available for sale (additional users/modules only, no new site licences) |
Yes |
Yes |
| Enable strings (provided to BPs for their linked customers who meet the eligibility criteria) |
Yes |
Yes |
| Technical Support (provided to BPs for customers with a valid support contract, and to a small number of customers who are linked directly to Sage) |
Yes |
Yes |
| Developer Support (offered to BPs and customers with an up-to-date subscription to the Sage Mid-Market Developers Programme) |
Yes |
No |
| Legislative Updates (provided by Sage to maintain legal/fiscal compliance) |
Yes |
No |
| Hot fixes/ Bug fixes/ Patches/ Service packs (provided by Sage for recognised defects) |
Yes |
No |
| Wish list/defect log (open for the registration of defects) |
Yes |
No |
Why are we making these changes?
To allow Sage to concentrate on the Research & Development and Support resources on the Sage 200 Suite, which has more advanced software features and customisation tools, and which is Sage's primary solution for mid-sized businesses.
Line 100 History
Line 100 started life at Sage in 1992 as our product of choice for mid-sized businesses requiring a sophisticated accounting business suite with highly customisable features (for example: multi-currency, multi-company, multiple stock locations and budgeting by cost centre and department) which could be tailored by BPs and Developers to meet customers' needs.
The product has since evolved into MMS (in 2003) and Sage 200 (in 2007) and many customers have migrated to these newer solutions
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